What's your response time for Newport News emergencies?+
For active leaks or storm damage, we prioritize Newport News calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Newport News.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Newport News, VA?+
Yes โ Big Toms Roofing is fully licensed to perform Roof Replacement in VA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Newport News customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
Our Newport News crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Roof Replacement job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Newport News?+
We do these regularly for Newport News homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Newport News, VA?+
We serve Newport News and the surrounding communities throughout Newport News, VA โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
