How fast can a Roof Installation technician get to my home in Newport News?+
For active leaks or storm damage, we prioritize Newport News calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Newport News.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active VA contractor license and full insurance coverage, and we'll provide proof of both on request โ most Newport News customers ask, and we expect that.
What emergency roofing services are available in Newport News?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Newport News customers say this cuts weeks off their claim process.
How many days will a reroof take at my Newport News home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Newport News with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Newport News, VA?+
We serve Newport News and the surrounding communities throughout Newport News, VA โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
