How fast can a Emergency Roof Repair technician get to my home in Newport News?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in Newport News the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active VA contractor license and full insurance coverage, and we'll provide proof of both on request โ most Newport News customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Newport News, VA and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Newport News home?+
Most residential replacements in Newport News take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes โ we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Newport News?+
We do these regularly for Newport News homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Newport News or do you cover nearby towns?+
Beyond Newport News, our crews regularly service the surrounding Newport News, VA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
